faqs

Frequently asked questions for Elegant Event Rentals in Jacksonville, FL

Frequently asked questions

We recommend booking your rental as soon as possible to ensure the items you’d like are available although the minimum would be at least 6-8 weeks before your event. 

We require a 50% Non-Refundable deposit to reserve items. Final payment is due 30 days prior to delivery or pickup from our warehouse. If placed within 30 days, payment in full is required to reserve items.

Yes, you can make changes to your rental order after it has been placed. Simply contact our team as soon as possible, and we’ll work with you to make any necessary adjustments to your order.

The rental duration is for 1 day (depending on time of event). The pricing will vary on item. 

Delivery is not included only because it depends on the event location. Setup and breakdown are available for a fee.

All items will be picked up and disassembled by Signature Rentals, so you can relax and enjoy your event!

Cancellation Policy: In the event that you need to cancel your rental order, please notify us at least 48 hours prior to your scheduled event. Cancellations made within 48 hours may be subject to a cancellation fee. We understand that unforeseen circumstances can arise, so we strive to be flexible and work with our customers to find a fair solution. Your satisfaction is our priority, and we’re here to assist you every step of the way.

Absolutely! All our rental items are in excellent condition and well-maintained for your event. We take pride in offering top-quality, clean items to enhance your occasion.

Yes, our delivery fee starts at $75. If the venue is outside the 20 mile radius there is an additional charge.

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